Return & Refund Policy

 1. Dry Ice Characteristics

• Dry ice is an unstable product that sublimates (turns into gas) from the moment it is produced.

• Complete prevention of sublimation is not possible during transportation without extreme conditions, which are impractical.

• Dry ice is hygroscopic and may attract moisture, causing pellets to stick together or form ice blocks, especially in humid conditions.

2. Packaging & Transportation

• Small shipments (under 100 kg) are packed in insulated Styrofoam boxes to minimize losses.

• A typical 25 kg package may lose around 5 kg within the first 12 hours due to sublimation.

• Styrofoam packaging cannot fully prevent moisture ingress or ice formation.

3. Product Guarantee

• We guarantee the weight and quality of dry ice at the moment it leaves our premises.

• Once the product is dispatched, the risk of deterioration passes to the customer.

• Weather, storage conditions during transit, and delivery delays may affect the condition and quantity received.

4. Refunds & Replacements

• Returns of dry ice are not accepted due to its unstable nature.

• If a package is received more than 24 hours late or in damaged condition, we may:

  • Reimburse the loss of usable product, or

  • Send a replacement shipment if none of the material is usable.

• Claims must be supported by confirmation from the courier regarding late delivery or damage.

• We are not responsible for any consequential losses from partial or complete loss of dry ice during transit.

5. Large Shipments

• Large shipments in returnable containers experience lower losses due to better insulation.

• All transit loss policies apply equally to these shipments.

6. Customer Support

• We welcome feedback and continuously work to improve our services.

• For any questions or concerns about our Return and Refund Policy, contact our customer support team.