Shipping Policy

1. Shipping Coverage

• We ship dry ice within Karachi and to selected cities across Pakistan.

• Availability of shipping depends on location, order size, and delivery method.

• Same-day or scheduled delivery may be available for certain areas.

2. Nature of Dry Ice Shipments

• Dry ice is a perishable, temperature-sensitive product.

• Sublimation begins immediately after production and continues during transit.

• Minor weight loss during delivery is normal and unavoidable.

3. Packaging Standards

• Dry ice is packed in insulated containers designed to reduce sublimation.

• Packaging is selected based on order size, distance, and delivery time.

• Packaging minimizes loss but cannot fully stop sublimation or moisture exposure.

4. Dispatch Process

• All orders are prepared and weighed at the time of dispatch.

• Product condition and weight are verified before leaving our facility.

• Dispatch times are confirmed at order placement or confirmation.

5. Delivery Timelines

• Delivery times are estimates and may vary due to weather, traffic, or courier delays.

• Delays beyond our control may affect the quantity received.

• Karachi Dryice is not responsible for delays caused by third-party logistics providers.

6. Risk Transfer

• Responsibility for the product transfers to the customer once it leaves our premises.

• Customers should ensure availability to receive the shipment on time.

• Failed or delayed delivery attempts may result in additional sublimation.

7. Damaged or Late Deliveries

• Shipments received in damaged condition or delayed beyond agreed timelines must be reported immediately.

• Claims must be supported by courier confirmation or delivery records.

• Refunds or replacements, if applicable, are handled as per our Return & Refund Policy.

8. Customer Responsibilities

• Customers must provide accurate delivery details.

• Proper ventilation and safe handling upon receipt are essential.

• Karachi Dryice is not responsible for losses caused by improper storage after delivery.

9. Shipping Charges

• Shipping charges are calculated based on location, order size, and delivery method.

• Charges are communicated before order confirmation.

• Additional charges may apply for urgent, remote, or after-hours deliveries.

10. Policy Updates

• This Shipping Policy may be updated without prior notice.

• Changes take effect immediately upon posting on the website.

11. Contact

For shipping-related questions or delivery coordination, please contact us through our official website or business communication channels.